IndiGo concluded 2025 as a landmark year in its journey towards becoming
a truly global carrier. The year saw accelerated network expansion, the launch
of long haul service, consistent passenger growth, international recognition
and important operational learnings for IndiGo. The airline aims to focus on
building on the momentum and continuing its growth path as it enters the new
year.
Guided by IndiGo’s customer promises “of on-time performance, courteous
and hassle-free service, affordable fares, unparalleled network, and unwavering
commitment to safety”, the airline expects to close the calendar year 2025 by
welcoming over 123mn customers, an addition of over 10mn compared to 113
million customers in calendar year 2024, reinforcing its position in the Top 10
global airlines.
The operating environment presented periods of industry wide challenges
this year, including IndiGo’s major operational disruption (3-5 December 2025)
regrettably impacting the airline’s valued customers for which IndiGo has
profusely apologised. The airline rapidly restored its network and operations
to normal and continues to focus on further strengthening its operational
processes and resilience. Meanwhile, IndiGo is fully collaborating and
providing requested information to the regulator’s committee.
Across new frontiers: Entering the long haul era
In line with its strategy of internationalisation, IndiGo made
significant progress during the year by entering the long haul operations. The
airline launched non-stop, direct flights connecting India with Manchester and
Amsterdam, followed by services to Copenhagen and London, substantially
enhancing direct connectivity between India and Europe. Over the course of the
year, IndiGo launched 10 new international destinations and 30 new international
routes.
These long-haul operations were enabled through the induction of widebody
Boeing 787-9 aircraft in
partnership with Norse Atlantic Airways
and marked an important milestone in IndiGo’s growth journey. The long haul
launches were complemented by an enhanced onboard experience, including the
introduction of complimentary hot meals
on select international flights, reflecting IndiGo’s evolving product
proposition for longer-duration travel.
During the year, IndiGo further expanded its international footprint
with the addition of Seychelles, Krabi, Madinah, Fujairah and Siem Reap.
Leading the restart of direct flights between India and China, IndiGo resumed
services to Guangzhou from Kolkata and launched flights from Delhi.
Looking ahead, IndiGo is set to launch non-stop services to Athens
starting 23 January 2026, which will also mark the international debut of
India’s first Airbus A321XLR, unlocking the huge potential for connecting to
new medium-to-long-haul markets from the country.
Strength at home: Deepening domestic
connectivity
While international growth accelerated, the domestic market continued to
remain core to IndiGo’s network strategy. During the year, IndiGo commenced
operations as the launch carrier at Navi
Mumbai International Airport, and new airports in Purnea and Rewa, strengthening connectivity to emerging regional centres. The
airline further added Hindon, Adampur
(Jalandhar), Kishangarh and Bikaner to its domestic network and is
preparing to commence operations from Noida International Airport (Jewar) in
due course, reinforcing its commitment to India’s evolving aviation
infrastructure. Together, that brings IndiGo’s network to a total of 139 destinations at
year end with 97 domestic and 42 international destinations.
Powering scale: Fleet, products and customer engagement
IndiGo reinforced its long term fleet strategy by doubling its order for
Airbus A350-900 widebody aircraft to 60,
reflecting confidence in the long term growth of international travel from
India.
The airline also marked one year of IndiGoStretch, its tailor-made dual-class cabin product, which
continues to be progressively expanded across key domestic and international
routes, with a total of 42 aircraft
operating with the dual class offering. In parallel, IndiGo completed
one year of BluChip, its loyalty
programme, which has grown to over 9
million members, strengthening customer engagement and brand affinity.
Stronger together: Partnerships and codeshare alliances
Recognising that strong partnerships are a cornerstone of international
growth, IndiGo continued to expand and deepen its global alliances during the
year. The airline signed and strengthened codeshare partnerships with leading
international carriers, unlocking seamless connectivity across North America,
Europe and Asia.
Steady operational excellence
Flying more than one million customers every 3 days, the airline expects
to welcome over 123 million customers
and transport more than 55,000 tonnes
of cargo in the calendar year 2025. IndiGo operated over 2,200 flights per day, on an
average, while maintaining industry leading OTP for the vast majority of the year (10 out of 12 months) with a steadfast focus on safety.
IndiGo also signed an MoU with the Bangalore International Airport Ltd. (BIAL)
for building a world class maintenance, repair and overhaul (MRO)
infrastructure which will help in shaping the future of Indian aviation by
developing a holistic, self-reliant aviation ecosystem in the nation.
Looking Ahead
Anchored with a sharper focus on future growth, IndiGo is all set to
induct India’s first Airbus A321XLR,
launch non-stop services to
Athens and continue international expansion in the new year, while densifying its domestic network. The
learnings from the year gone-by enables IndiGo to enhance its operational
reliability, delivering on its strategy of “Towards New Heights and Across New Frontiers” and staying true to
its purpose of giving wings to the
nation.